We understand that technology can sometimes feel overwhelming especially when it comes to healthcare. That’s why we’ve created a simple, step-by-step Virtual Visit Guide to help you feel confident and prepared for your upcoming telehealth appointments.

Whether you’re joining a virtual visit for the first time or simply need a refresher, this guide walks you through the entire process, from receiving your appointment reminder to connecting with your provider online. The guide also includes helpful screenshots, troubleshooting tips, and answers to frequently asked questions.

Inside the guide, you’ll learn how to:

• Receive and access your appointment link
• Complete your virtual check-in
• Join your appointment from a smartphone, tablet, or computer
• Allow camera and microphone access
• Navigate the virtual waiting room
• Invite a family member, caregiver, or support person to join your visit
• Troubleshoot common technical issues

Virtual visits offer a convenient way to receive care from the comfort and privacy of your home while maintaining the same quality, confidentiality, and connection you expect from Maryland Wellness.

We encourage all clients who participate in telehealth appointments to review the guide before their next visit.

Effective June 23, 2025

View the Virtual Visit Guide:
Downloadable PDF Guide

If you experience technical difficulties or have questions about joining your appointment, our team is here to help. Simply call 410-314-1030 and select option 2 for assistance.

Thank you for trusting Maryland Wellness with your care. We are committed to making every part of your healthcare experience as simple, accessible, and supportive as possible.

You Matter To Us.